| Our Guarantee | Full Return Policy |
At Zumba Wear Europe, we want you to be completely satisfied with your purchase. That's why, under our Return Policy, we accept returns for any reason of all merchandise (excluding accessories, 12 pack tees, and gift cards) purchased on the official website, www.zumbawear.eu, within 30 days of the original order delivery date for a full refund of the purchase price, if conditions are met*. Accessories are considered to be any items, other than DVD sets, that cannot be worn as tops, bottoms, or footwear, including but not limited to bracelets, headbands, Toning Sticks, socks and flip flops. Merchandise must be returned in its original packaging or in perfect condition. In order for a product to be in perfect condition, it must be unworn, unwashed, have no traces of hair, deodorant, makeup, or distinctive smells, and include original tags, if applicable. Item(s) returned due to possible defect are subject to verification.
To read our complete Return Policy, please click here.
*Certain rules and restrictions apply. See Zumba Wear Europe Ltd Return Policy for full details. No exchanges permitted.
Cancellation of a non processed order.
On zumbawear.eu you can find your purchased orders under your customer account.
Login onto your account, and in the account menu, you can find the “my orders” section. If your order has not yet been processed, you will find a cancel button next to your order.
Cancellation of your order placed with a guest account.
In case you have placed an order as a guest without a registered account, you can find the cancellation link in your order confirmation email.The same policy applies for guest accounts as for registered accounts.
IMPORTANT: When returning products from outside the European Union, (UK has it's own local return address) for other countries outside the EU, you have to make sure your return shipment is: shipping, all duty & taxes paid. Else it can not be accepted in our warehouse. In case a shipment does get through with unpaid shipping, duties, taxes or other costs, Zumba Wear Europe has the right to refuse the returned shipment. Incase Zumba Wear Europe at its discression does decide to accept the returned shipment, but needs to pay for the importduties, taxes or other costs then Zumba Wear Europe is intitled to reduct the amount paid for duties and other costs from the refund to be made to the customer for the products.
On zumbawear.eu you can find your purchased orders under your customer account.
Login onto your account, and in the account menu, you can find the “my orders”.
To return all or some of your products you can fill out which items you would like to return. Follow the online procedure, print your return form and add this form to your box. Returns without a return form can not be identiefied, and will not be processed.
IMPORTANT: When returning products from outside the European Union, (UK has it's own local return address) for other countries outside the EU, you have to make sure your return shipment is: shipping, all duty & taxes paid. Else it can not be accepted in our warehouse. In case a shipment does get through with unpaid shipping, duties, taxes or other costs, Zumba Wear Europe has the right to refuse the returned shipment. Incase Zumba Wear Europe at its discression does decide to accept the returned shipment, but needs to pay for the importduties, taxes or other costs then Zumba Wear Europe is intitled to reduct the amount paid for duties and other costs from the refund to be made to the customer for the products.
Witdrawal or Return your order placed with your guest account.
In case you have placed an order as a guest without a registered account, you can find the Returns link in your order confirmation email.
IMPORTANT: When returning products from outside the European Union, (UK has it's own local return address) for other countries outside the EU, you have to make sure your return shipment is: shipping, all duty & taxes paid. Else it can not be accepted in our warehouse. In case a shipment does get through with unpaid shipping, duties, taxes or other costs, Zumba Wear Europe has the right to refuse the returned shipment. Incase Zumba Wear Europe at its discression does decide to accept the returned shipment, but needs to pay for the importduties, taxes or other costs then Zumba Wear Europe is intitled to reduct the amount paid for duties and other costs from the refund to be made to the customer for the products.
