*Updated November 28, 2025
Welcome to the Zumba Wear Europe Ltd Website. Please read these Sales Terms & Conditions carefully before ordering any Merchandise from the Website. These Sales Terms & Conditions, together with the documents referred to in them, tell you information about us and the legal terms and conditions on which we sell any of the Merchandise listed on our Website to you.
These Sales Terms & Conditions apply to the order and sale of Merchandise through our Website. They do not apply to any other purchases or any other aspect of your use of our Website. Please refer to our Terms of Use for terms and conditions that govern your use of our Website.
You must be at least 18 years old to order Merchandise from the Website. By ordering Merchandise from the Website, you warrant that you are at least 18 years old.
To order Merchandise from the Website, you must follow the online shopping process and complete the checkout process by clicking on "I Agree – Process My Order" (or similar button or link). After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Merchandise. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Merchandise has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.
The contract will relate only to those items whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Merchandise which may have been part of your order until the dispatch of such Merchandise has been confirmed in a separate Dispatch Confirmation.
We reserve the right not to accept your order in the event that we are unable to obtain authorization for payment, if shipping or billing addresses cannot be verified, or if the Merchandise you ordered is not available or no longer offered for sale. Some reasons when we may not accept your order include: (i) the Merchandise you ordered is not available or no longer offered for sale; (ii) we are unable to process or complete your transaction for any reason; (iii) you do not meet the eligibility or other requirements for ordering or purchasing the Merchandise; (iv) we have identified an error in the price or description of the Merchandise you ordered; or (v) we have decided, in our sole discretion, not to continue offering Merchandise for sale. If we do not accept your order and you have already been charged for the Merchandise, we will promptly refund the full amount of your purchase.
We accept payment with Visa, MasterCard, American Express, Discover, PayPal, and such other payment methods as we may make available to you from time to time. Payment for all Merchandise, including all applicable taxes and shipping/handling charges, must be by one of these methods. When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. We reserve the right to utilize third party credit verification services to verify your payment information, and to decline your order if such verification indicates that your payment information is incorrect or that use of such payment information is not authorized.
Credit and debit cards make purchasing Merchandise easy. However, there are times when people may use the credit or debit card payment information of others without authorization. As a result, Zumba Wear Europe Ltd reserves the right to request additional evidence or proof of billing information or other information associated with the credit or debit card account used to purchase Merchandise from any of the Websites. In the event that the requested evidence or proof is not provided or is insufficient, we reserve the right to refuse to accept the order. If you believe your credit or debit card might have been used in a fraudulent manner to purchase Merchandise, please contact our Customer Care Department.
PayPal™ is an alternate method for purchasing Merchandise on the Websites. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by Zumba Wear Europe Ltd.
For more information, including any available protections offered by PayPal for unauthorized payments, visit the PayPal Help Center. Sign up for PayPal now.
Merchandise prices are listed in Euros and do not include taxes or shipping/handling charges. Applicable taxes and shipping/handling charges will be added to the Merchandise price and detailed in your shopping cart before you submit your order. You are responsible for paying all applicable taxes and shipping/handling charges. An invoice will be included with your shipment.
All orders are shipped from our warehouse facility in Varna, Bulgaria. We partner with multiple courier services to ensure reliable delivery across Europe, including EU Shipments, UPS, and A1 Post. Depending on your location, A1 Post and our courier partners may utilize last-mile delivery services across Europe to complete your delivery.
Delivery times vary by destination and courier. You will receive tracking information once your order has been dispatched. Please note that tracking updates may experience delays when shipments are transferred between courier partners.
For detailed shipping timeframes and costs, please refer to our Shipping Policy.
All Merchandise purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such Merchandise pass to you upon our delivery to the carrier.
If your order has been processed and shipped, you may return the Merchandise you ordered pursuant to the terms of our applicable return policy for the European Union.
From time to time we may offer discounts or other promotions on the Website. Unless otherwise specified, discounts and promotions apply only to Merchandise and do not apply to taxes or shipping/handling charges. Discounts and promotions are subject to additional terms and conditions that will be provided to you at the time of the discount or promotion. We reserve the right to modify or cancel discounts and promotions at any time without notice.
In case shipping promotions are provided with a minimum purchase, the minimum threshold is based on the total purchase price of products prior to the discount.
By participating in promotional activities on our Website (including but not limited to our "Spin the Wheel" promotion), you may opt-in to receive marketing communications via SMS/text message. By providing your mobile phone number and consenting to receive SMS messages, you agree to the following:
We respect your privacy and will handle your mobile phone number in accordance with our Privacy Policy. Your mobile number will not be shared with third parties for their marketing purposes without your explicit consent.
For promotional games and contests (such as Spin the Wheel), additional terms and conditions may apply and will be presented at the time of participation.
We attempt to be as accurate as possible and to eliminate errors on the Website; however, we do not warrant that Merchandise descriptions, pricing, or other content of the Website is accurate, complete, reliable, current, or error-free. In the event of an error, we reserve the right to correct such error and to update the Merchandise's information accordingly (including after you have submitted your order) or to cancel the order and refund any amount you may have already paid. In addition, we may make improvements and/or changes to the Website, or to the Merchandise described on the Website, at any time without notice.
The Merchandise images shown on the Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your device's display of the colors accurately reflects the color of the Merchandise. Your Merchandise may vary slightly from those images.
The packaging of the Merchandise may vary from that shown on images on the Website.
All intellectual property rights in any Merchandise (including any images or content on or in the Merchandise) and in any content on the Website (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these Sales Terms & Conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by purchasing Merchandise from us. In the event you print off, copy or store pages from the Website (only as permitted by our Terms of Use), you must ensure that any copyright, trademark or other intellectual property right notices contained in the original content are reproduced.
NOTHING IN THESE SALES TERMS & CONDITIONS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM OUR NEGLIGENCE, OR OUR FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Subject to the foregoing, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Sales Terms & Conditions for: (i) any loss of profits, sales, business, or revenue; (ii) loss or corruption of data, information or software; (iii) loss of business opportunity; (iv) loss of anticipated savings; (v) loss of goodwill; or (vi) any indirect or consequential loss.
Subject to the foregoing, our total liability to you in respect of all losses arising under or in connection with these Sales Terms & Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total amount paid by you for the Merchandise under the applicable order.
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED BY ZUMBA WEAR EUROPE LTD, ZUMBA WEAR EUROPE LTD AND ITS AFFILIATES MAKE NO OTHER WARRANTY OF ANY KIND REGARDING THE MERCHANDISE AVAILABLE FOR SALE ON THE WEBSITES. ALL MERCHANDISE IS OTHERWISE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. IN PARTICULAR, TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW, ZUMBA WEAR EUROPE LTD AND ITS AFFILIATES EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Sales Terms & Conditions that is caused by events outside our reasonable control, including but not limited to acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority; collapse of buildings, fire, explosion or accident; any labor or trade dispute, strikes, industrial action or lockouts; interruption or failure of utility service; and any event or circumstance that is beyond our reasonable control.
Your privacy is very important to us. Please review our Privacy Policy, which explains how we use information that you submit to us. By ordering Merchandise from the Website, you consent to the terms of the Privacy Policy.
We fully respect the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose we use your information and under what circumstances we disclose information please see our Website Terms of Use and Privacy Policy, which are incorporated into and form part of these Sales Terms and Conditions. By placing an order for Merchandise on the Websites you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Policy.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given in writing to our Customer Care Department. You may contact our Customer Care Department by mail at Zumba Wear Europe Ltd, Akatsiya street 30, 9140 Topoli, Bulgaria, or by using the /contact-us page on our Website. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of these Sales Terms & Conditions, or any of your rights or obligations arising under them, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of these Sales Terms & Conditions, or any of our rights or obligations arising under them, at any time during the term of the contract.
If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these Sales Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Sales Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any court or competent authority decides that any of the provisions of these Sales Terms & Conditions or any provisions of a contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
These Sales Terms & Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the sale of Merchandise and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Sales Terms & Conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Sales Terms & Conditions.
Zumba Wear Europe Ltd is located, and controls the Websites, from its offices in Varna, Bulgaria. Contracts for the purchase of Merchandise through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Bulgarian law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Bulgaria.
Please submit any questions you have about these Sales Terms & Conditions or any problems concerning the Merchandise you ordered by using the /contact-us page on our Website or by contacting our Customer Care Department.
