• Returns FAQ
  Q: How can I initiate a return for my products?
  • Login to your account.
  • Go to "My Orders" in your profile.
  • Select the products you want to return.
  • Follow the provided return steps.
  • Confirm the return.
• A: To initiate a return, follow these steps:
• Q: What should I do after confirming the return?
  A: After confirming the return, please ensure to follow these additional steps:
  • Print the packing slip.
  • Add the packing slip into the box containing the returned items.
  • The address for sending the box will be printed on the packing slip.
• Q: What if I made a purchase as a guest and don't have an account?
• A: For customers who made a purchase as a guest and don't have an account, please refer to your confirmation email or tracking emails. Look for a return link provided in those emails to initiate your return process.
• Q: How long do I have to return my products?
  A: You have 30 days from the date of purchase to return your products. Please initiate the return within this timeframe.
   
• Q: What are the conditions for returning products?
  A: To be eligible for a return, items should be in an unworn, unwashed condition, with tags attached (if applicable). See full return policy
  Q: Will I be responsible for the return shipping costs?
  A: Yes, as the customer, you are responsible for covering the return shipping costs.
   
• Q: How and when will I receive my refund?
  • A: Customer sends back their products: Once you have initiated the return and shipped the products back to us, please allow for transit time for the package to reach our warehouse.
  • Inspection by the warehouse: Upon arrival at our warehouse, the returned products will go through an inspection process. Please note that during periods of new collection launches or flash sale events, there may be increased activity in the warehouse, which could result in longer inspection times.
  • Notification to the finance department: After the return has been inspected and approved by the warehouse, they will notify the finance department.
  • Automated refund system: Our automated refund system will then initiate the refund process. The refund will be issued to the same payment method used during the purchase.

Refund confirmation email: Once your refund has been approved, you will receive an email from us confirming the refund. Please note that refunds to PayPal accounts are processed instantly, while card payments (such as credit cards) may take up to 10 days before the refund is reflected in your credit card statements.

If you have not received your refund within 3 weeks after sending your products back, please contact our customer care team for assistance. They will be happy to help you resolve any issues or concerns regarding your refund status.

• Which Courier services are you offering? 
  • At this moment we are offering:
     
    • Mondial Relay / Hermes / In Post : This is the most cost effecient way of shipping.
      This service delivers your parcel to the closest Pickup point (which you can choose yourself when checking out in your cart). This option is only available in BE-NL-DE-FR-ES-PT-IT
      For these countries we will also have low-cost return shipping available as of November 2023.
       
    • UPS (United Parcel Services) this service delivers your parcel at your doorstep
    • DHL Only available in specific countries, this service delivers your parcel at your doorstep. 
       
• What payment methods are available on your website:
  • We are happy to announce we can accept : 
    • Paypal
    • Visa
    • Mastercard
    • Giro Pay
    • Ideal
    • Eps 
    • Bancontact
    • Union Pay
• Is the return address of the new website still the same as previously on Zumba.com? 
  • Yes, Our return address is the same at Versteynen Logistics, Tilburg in the Netherlands
  • You will find out how easy the new and improved return process in our website is with your first return.
  • You can return items very easily, by going to "My orders" select the products you want to return. 
  • The full return address you can find while going through the return process, The return address is printed on our return form you need to add to your box.
     
• I live in the UK can i continue to return my products within the UK ? 
  • Yes, Also for the UK the return address within the UK remains the same address. 
  • When you initiate a return, you will be requested to print/add the return form. The UK return address is written on this return form
• I live live outside of Europe (Norway - Switserland - .....) How and where do i return products?
  • When you are living outside of Europe (but not in UK) you can return your products to our address in the Netherlands. 
  • You follow the same return procedures (login to your account, select return products, print your return slip etc..) 
  • Make sure when you return products from outside Europe, you always ship your returnshipment Duty import- and Taxes PAID. Else it will not be delivered to our warehouse. 
• I m a ZIN™ Member how to enjoy my benefits?
  • We are deligthed to have you on the website. 
  • Logging in onto the European Zumba® wear store is almost as easy as logging in on Zumba.com
    • Click on Login on the website.
    • Choose "Login with my Zumba Account" 
    • The website will bring you in the most secure way to your Zumba.com login page. 
    • Accept the redirect and you will be automaticly logged in with your ZIN™ credentials and discount benefits.
       
• How do i know my shoe size ? 
  • The sizes on our website are US shoe sizes. 
  • If you want to know which size you are, you can visit our measurement process page
     
• How much is shipping cost ? 
  • Shipping costs depend on the shipping destination and the type of shipping service you choose. 

• Keep an eye on our special FREE shipping promotions which are shown on top of our page from time to time.

• Why are the prices in Europe and the USA different?
• The prices of Zumba® Wear in Europe and the USA look a little different because sales tax is added at different stages.
• In Europe, the sales tax (i.e., VAT) is already shown when browsing products - you never see a pre-tax price. In the USA, the sales tax differs depending on the state where the customer lives, so it is only shown at check-out when the customer adds their address. During browsing in the USA site you see a pre-tax price.
• Sales tax also tends to be a lot lower in the USA than in Europe. In California, for example, it is 7.25%.
• In most cases the pricing for items in the Europe and USA shops start at the same point - there is a common base price in US dollars. In the USA the relevant sales tax is added. In Europe the price is converted from US dollars to local currency (e.g., Euros or Pounds) and then the relevant sales tax is added.
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• Q: What happens if I don't follow the proper return procedure?
  A: It is important to follow the proper return procedure, including including the return packing slip into the box. Failure to do so may result in difficulty or impossibility in identifying the customer associated with the return. In such cases, the processing and refunding of these unidentified orders may experience significant delays. To ensure a smooth and timely refund process, please follow the return instructions carefully.
• Q: What should I do if my products arrive damaged?
  A: If you receive damaged products, please contact our customer care team. Provide all the necessary information about the damage, including pictures. Our customer care team will assist you with the procedure for returning the damaged items.
• Q: What if I have further questions or need assistance?
  A: For any additional questions or assistance regarding returns, please visit our contact page and reach out to our customer care team. They will be able to provide you with the necessary support and guidance.

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